Terms & Conditions

1. Acceptance of Terms

By using MauliCare24 services (including Patient Care, Elder Care, Baby Care, Nanny Services, Japa Maid, House Maid, and Servant Services), you agree to the following terms and conditions. Please read them carefully before booking any of our home care services.

2. Service Disclaimer & Availability

MauliCare24 acts as a professional agency connecting families with trained caregivers and domestic help. Service availability depends entirely on caregiver availability in your specific location at the requested time. Service schedules may change due to emergencies, staff illness, or unforeseen situations. We will always strive to provide a quick replacement.

3. Booking & Payment Terms

Charges may vary based on the service type, the specific medical condition of the patient, and the duration of the service required. All payment terms, including advances and monthly salaries, will be discussed and agreed upon prior to the commencement of the service. Payments must be made on time as per the agreed schedule.

4. Client Responsibilities

Clients must provide accurate and complete information regarding the patient's medical condition, requirements, and household details. Clients must also ensure a safe, respectful, and non-abusive working environment for our caregivers and maids. MauliCare24 reserves the right to refuse or terminate service immediately if the environment is deemed unsafe or inappropriate.

5. Cancellation Policy

Clients are requested to provide reasonable advance notice (minimum 24-48 hours) for any cancellations or schedule modifications so that caregivers can be re-assigned appropriately. Sudden cancellations may incur a nominal fee.

6. Limitation of Liability

While we conduct strict background checks and verify our staff, MauliCare24 shall not be held legally or financially responsible for circumstances, accidents, damages, or events beyond our reasonable control within the client's private residence. Clients are advised to secure their valuables.

7. Contact Information

For any questions regarding these terms, service modifications, or complaints, please contact us through our website or reach out directly via WhatsApp at +91 88748 09199.